My invoice was not approved by the recipient, why?

If you have provided an incorrect sort code, account number or given a wrong reference number, the recipient will not be able to receive and match your payment. You can either update your invoice on Billhop and resend it, or cancel it and get your money back from Billhop. Please contact our customer service team in cases where your payment has gone through, but the recipient has not received your payment, at help@billhop.co.uk.